April 19, 2007
Dear Royal Canin USA Customer,
It is with sincere regret that I inform you of a new and unfortunate
development with some of our pet food products.
Although we have no confirmed cases of illness in pets, we have decided to
voluntarily remove the following dry pet food products that contain rice
protein concentrate due to the presence of a melamine derivative.
ROYAL CANIN SENSIBLE CHOICE? (available in pet specialty stores nationwide)
- Chicken Meal & Rice Formula Senior
- Lamb Meal & Rice Formula Puppy
- Lamb Meal & Rice Formula ***
- Lamb Meal & Rice Formula Senior
- Rice & Catfish Meal Formula ***
ROYAL CANIN VETERINARY DIETT (available only in veterinary clinics)
- Canine Early Cardiac EC 22T
- Canine Skin Support SS21T
- Feline Hypoallergenic HP23T\
ALL PRODUCTS WITH AN EXPIRATION DATE OF APRIL 19TH, 2008 ARE MADE WITHOUT
CHINESE SOURCED VEGETABLE PROTEINS AND ARE SAFE.
We are taking this proactive stance to voluntarily recall these products to
avoid any confusion for our customers about which Royal Canin USA products
are safe and which products may be affected.
Pet owners should immediately stop feeding their pets the Royal Canin USA
dry pet food products listed above. Pet owners should consult with a
veterinarian if they are concerned about the health of their pet. No other
Royal Canin diets are affected by this recall and CONTINUE TO BE safe for
pets to eat.
In addition, Royal Canin USA will no longer use any Chinese suppliers for
any of our vegetable proteins.
This decision to recall some of our dry pet food products is driven by our
philosophy that the "Pet Comes First". The safety and nutritional quality of
our pet food is Royal Canin USA's top priority. Pet owners who have
questions about this recall and other Royal Canin USA products should call
1-800-592-6687 or (800) 513-0041.
On behalf of the entire Royal Canin family, our hearts go out to the pet
owners and everyone in the pet community who have been affected by all of
the recent recalls. We are as passionate about the health and happiness of
our customers' pets as we are of our own, so we are committed to taking the
steps necessary to ensure this never happens again.
President and CEO
Royal Canin USA
To contact Royal Canin USA, please call
(800) 592-6687 or (800) 513-0041 for immediate assistance.